Shipping Policy

I'm so excited to ship my artwork to you! I am truly honored that you have purchased my art for your home. As an art collector myself, I can tell you that art truly transforms your atmosphere. Art brings many emotions to a collector adding joy, interest and color to your home.

Please allow 3-5 business days for handling. Shipping typically takes between

5-7 business days, but during holiday season, it could be between 7-12 business days for shipping. Shipping times are up to the carrier. 

LATE/LOST PACKAGE:

If a package is late or delayed, I sincerely apologize on behalf of the shipping carrier.

If your package is lost in transit, please contact me via kathymcgrath.art@gmail.com within 48 hours. 

We must have carrier confirmation the package is lost.

DAMAGED ITEMS: 

     Do not accept if packaging has sustained obvious damage.

     You must notify me of rejection immediately.

     Open items immediately upon receipt.

Upon opening, inspect item thoroughly. You must notify me immediately (within 24 hours of receipt) of damaged items for a replacement. 

Photographs will be required. 

A Call Tag will be issued for the return of damaged item.

Please contact me at kathymcgrath.art@gmail.com and I'II be happy to replace your item. 

All damaged goods must be returned to kathymcgrath.art.

PRINT REPLACEMENT: A replacement for prints and ornaments will be mailed out at the expense of kathymcgrath.art, as soon as we receive the damaged item back. 

ORIGINAL PAINTING DAMAGE OPTIONS:

If an original painting has been damaged, I offer these options, depending on the extent of damage. 

Replacement options are at the discretion of kathymcgrath.art.

1. I will have the canvas professionally repaired/restored to an acceptable state and returned to you at the expense of kathymcgrath.art.

2. You will be able to choose a different painting from my website for the exact dollar amount of original purchase. If you choose something of greater value, you pay any additional cost.

3. I will do my best to recreate a *similar version of the damaged original painting. Approximately within a three month time line. 

*Similar Version...Every painting is an original and cannot be replicated to the exact likeness of the original. I will create a similar version using the same size canvas, color palette, subject and likeness to said original.

KATHYMCGRATH.ART IS NOT RESPONSIBLE FOR ANY DAMAGE GOODS, AFTER 24 HOURS OF CONFIRMED RECEIPT BY THE CUSTOMER. 

Shipping is calculated for the continental United States Only! 

Any products shipping outside the USA, will be calculated by destination/location.

kathymcgrath.art is not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery.